1. Why does my candle have frosting on the side? Frosting is usual for soy wax, as is some seeming gaps of jar adhesion. This is completely normal for true soy candles.
2. Why is the color different for the same type of candle? Because each candle we create is by hand, it is normal and natural for there to be some color variation. In fact, if you wanted, you could customize your order so that it has a completely different color or shade.
3. What is a wax tartlet? Some people prefer to use wax warmers instead of a traditional light-the-wick candle. Tartlets are wax melts that go inside the warmer to give off aroma as they melt.
4. How long should I burn my candle? It is recommended that you burn your candle for at least 1 hour per inch of the diameter of the candle. Don’t feel like doing math, no problem. You want to burn your candle until it has a full 1/4 – 1/2 inch melt pool. Typically, you don’t want to burn your candle for longer than 4 hours at a time. Learn more here.
5. My wick is turning black and curving, what should I do? This is called “mushrooming,” and is typical for a wick to do this if it hasn’t been trimmed. You want to make sure you trim your wick when the candle is cool, between each burning, to prevent this build-up of carbon.
6. What is a good way to store my candle? You want to store your candles in cool, dry areas, with the lid on. This prevents dust and lint from building up, which could potentially ignite and be dangerous.
7. My wick is drowning and/or the wax on the sides isn’t melting, what should I do? This happens when the candle has not been initially burned long enough. Candle wax has a “memory” which means it will continue to burn the same diameter it was originally burned. To avoid this from happening all together, please refer to question 4. If this has already happened, what you need to do is extinguish your candle, wait for it to cool and dry, then use a semi-sharp object (like a butter knife) to dig out your wick and scrape the sides of the candle. Try relighting the candle. If you’re still having a problem, you can use a heat gun or hair-dryer for the sides of the candle to spot-heat your problem areas.
8. When is it time to discard my candle? When you have about 3/4 inch of wax remaining, it’s time to buy a new candle!
9. What does “hot throw” and “cold throw” mean? Hot throw is the amount of scent a candle gives off while burning, and cold throw is the amount of scent a candle gives off when cool.
10. I just lit my candle, why can’t I smell it? It typically takes at least 30 minutes of burning for you to start noticing the hot throw of a candle.
11. My candle spilled, what should I do? The beauty of soy wax is that it is easily cleaned. You should be able to get wax off of most hard surfaces with a paper towel and some rubbing alcohol. If it accidentally spilled on a carpet, you should refer to the instructions of the carpet manufacturer for proper cleaning.
12. Why don’t you use essential oils in candles, isn’t that unnatural? While fragrance oils are chemically manufactured, the ones we use are perfectly safe (they’re even skin safe) and phthalate-free. Essential oils are very dense and will often drown your wicks, which is why we don’t use them.
13. What does it mean when you say your candles are vegan? To be vegan means one does not use any animals or animal by-products. For example: beeswax is often used in candles and/or body products, but it was derived from animals, so it is not vegan. Be cautious by reading all ingredients and look for the PETA logo. Some products will still claim to be “vegan-friendly,” but are using animal by-products. We do not. Not ever.
14. What exactly is a Lotion and Massage Candle? These candles are crafted with soy, shea butter, coconut/sweet almond oil, vitamin e oil, and fragrance oil. They are designed to be used on skin when melted. The temperature will go up to about 102 degrees Fahrenheit, only a little warmer than our normal body temperature, so it won’t burn you. This is a very thick and moisturizing formulation, so it’s best used on super dry spots like dry hands, dry feet, cuticles, etc.
15. I can’t find a candle I purchased before, where is it? We maintain a standard listing of candles, but we also have Limited Edition candles. We create Limited Edition candles to keep things fresh and new. If you purchased a Limited Edition candle, and it’s no longer offered, please contact us for a custom order.
Body Scrub Questions
1. What does it mean when you say your scrubs are vegan? To be vegan means one does not use any animals or animal by-products. For example: milk, beeswax, buttermilk, lanolin, emu oil are often used in candles and/or body products, but they were derived from animals, so they are not vegan. Be cautious by reading all ingredients and look for the PETA logo. Some products will still claim to be “vegan-friendly,” but are using animal by-products. We do not. Not ever.
2. What is the difference between The Triple Scrubby and the Scrubby Body Polishing Oil? The Triple Scrubby is made with sugar, shea butter, and plant-derived oils. This is quadruple whipped for extra softness, and designed for use on the body, the face, or for shaving; this formulation is unscented. Scrubby Body Polishing Oil uses both dead sea salt and sugar, as well as shea-butter, and plant-derived oils, and essential oil for fragrance. This formulation is more oily and a little more grainy because it’s designed to soften up the really dry parts on your body, like hands, feet, elbows.
3. Can I use the scrubs in the shower? Yes, absolutely, but we must caution you about the oil – this may cause your shower to become slippery, so please be careful! Also, some of our Scrubby Body Polishing Oil was originally made in glass jars, so please take extra precaution when using glass in a slippery shower, we don’t want any accidents.
4. You use essential oils in the Scrubby Body Polishing Oil, is that safe on my skin? Yes, we use very small amounts of essential oil, which is naturally diluted by the other plant-oils in the formulations. We never recommend you directly use essential oils on your skin without proper dilution and knowledge. Please see Kayla Fioravanti’s post on the safe use of essential oils.
5. What’s the right way to use a scrub? Take about a quarter-sized amount out of the jar (to start with), spread over the area you want to scrub, then in slow, gentle, circular motions, massage the scrub into the skin. Rinse off, and leave the remaining oil for moisture. We recommend you pat-dry when you’re finished, not rub, to keep your skin soft and supple.
6. How do I shave with The Triple Scrubby? It’s pretty simple, we promise! Use The Triple Scrubby on any part of your body you want to shave, then rinse off thoroughly, use the remaining oil as a shaving lubricant.
1. Why does a candle company make scrubs? We aim to capture the moments that make us happiest, and sometimes that’s kicking back, lighting a candle, and sometimes that’s a nice, hot shower.
2. Do you plan on adding anything else to your line? We are currently studying and in development of soap, and hope to add that to our line in the future.
3. Where do you come up with the names of your products? Haha, we have lots of fun doing this; check out our blog post on it.
4. Where are you located? Our home-base is in Staten Island, New York.
5. How can we contact you for more information? We welcome your comments and inquiries. You can find our contact information here.
Do you have any other questions for us? We aim to please!